What is eCater?
eCater is an online marketplace that connects customers with local caterers and event planners, healthy snack and pantry supplies, and alcohol delivery from local providers in major cities across Australia
How can eCater help me?
eCater can be used for many events, from small office meetings and staff lunches to more significant corporate events and parties. We also offer catering options for birthdays and other special occasions.
What areas do you serve?
We currently offer our services in major cities across Australia, including Sydney, Melbourne, Brisbane, Adelaide, and Perth.
How does eCater work?
Our easy-to-use online ordering system allows you to specify caterers based on your location, dietary requirements, delivery times, and other details. Customers can browse through our list of local caterers and event planners, view their menus and prices and place an order through our platform.
What types of catering services do you offer?
We offer a wide range of catering services, including breakfast catering, morning tea catering, lunch catering, staff meals, working lunches, afternoon tea catering, finger food catering, office party catering, boardroom catering, grazing tables, and buffet options.
Can I customise my catering order?
Our caterers and event planners will work with you to customise your order to meet your specific needs and preferences. Just let us know what you need, and we'll take care of the rest.
How do I pay for my catering order?
You can pay for your catering order through our platform using a credit card. Our secure online payment system ensures that your information is kept safe and confidential.
How far in advance do I need to place my order?
Please note that delivery times and availability may vary depending on the caterer and location. We recommend placing your order at least 48 hours before to ensure that our caterers and event planners have enough time to prepare and deliver your order. However, some caterers may be able to accommodate last-minute orders as well. If you need last-minute catering, please call us on 1300 451 499
How is the food delivered?
Our caterers and event planners will deliver the food directly to your location at the specified time. Delivery options may vary depending on the caterer and location. Some caterers may offer hot or cold food options and setup and cleanup services at additional costs.
Can I track my delivery?
No, we currently do not offer a tracking option for your delivery. However, if you think your order will be late, call us on 1300 451 499
What happens if I need to cancel my order?
If you need to cancel your order, please get in touch with us as soon as possible. Cancellation policies may vary depending on the caterer and the timing of the cancellation.
Do you offer healthy catering options?
We offer various healthy catering options, including salads, fruit platters, and other healthy snacks. You can also specify dietary requirements when placing your order, such as gluten-free, vegetarian, or vegan options.
Do you offer alcohol delivery services?
Yes, we work with the best alcohol delivery services in select locations. You must be 18 years or older to order alcohol and present a valid ID at the delivery time.
How do I provide feedback on my catering experience?
We welcome feedback on your catering experience, and you can provide it directly through our online platform. Your feedback helps us improve our services and ensure we meet your needs.
Do you offer refunds for unsatisfactory catering experiences?
We strive to ensure that all our customers are satisfied with their catering experience. If you are unsatisfied with your order, please get in touch with us directly to discuss the issue. We will work with you to find a resolution, which may include a refund or a credit towards a future order.
In summary, eCater is an online marketplace that offers various catering services for events and occasions of all sizes. Our easy-to-use online ordering system connects customers with local caterers and event planners, and we offer a variety of catering options, including breakfast catering, morning tea catering, lunch catering, staff meals, working lunches, afternoon tea catering, finger food catering, office party catering, boardroom catering, grazing tables, and buffet options. We also offer healthy catering options, alcohol delivery services in select locations, and a feedback system to ensure that our customers are satisfied with their experience. If you have any further questions or concerns, please don't hesitate to contact us.
